At The Mushroom Ottawa, we take pride in the quality of our mushrooms and mushroom products. We want you to be completely satisfied with your purchase. Please review our return and refund policies below.

1. Eligibility for Returns

We accept returns on eligible items within 14 days of the original purchase date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original, unopened packaging.
• Accompanied by a receipt or proof of purchase.

2. Non-Returnable Items

Due to food safety standards and the perishable nature of some of our products, certain items cannot be returned. These include:

• Fresh Mushrooms: Because these are perishable goods, all sales of fresh mushrooms are final.
• Opened Products: Any dried mushrooms, tinctures, supplements, or kits that have been opened or tampered with.
• Gift cards and clearance items.

3. How to Initiate a Return

If your product meets the eligibility criteria, please contact us at info@themushroomottawa.ca before sending any items back. We will provide you with instructions on how and where to send your package. Please note that you will be responsible for paying your own shipping costs for returning your item.

4. Refunds and Exchanges

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

If you received a defective or damaged product, please contact us immediately so we can evaluate the issue and arrange an exchange or replacement.